Frequently asked questions
How long will it take to receive my order?
We process all orders within 1 to 2 business days. Once shipped, domestic orders typically arrive within 3 to 5 business days depending on the shipping method selected at checkout. You will receive a tracking number via email as soon as your package leaves our facility.
Do you ship internationally?
Yes, we ship to select countries worldwide. Please note that customs regulations regarding peptides vary significantly by region. It is the buyer’s responsibility to ensure that importing these items complies with local laws. International shipping times generally range from 7 to 21 business days.
How are the products packaged?
All products are shipped in secure, discreet, and temperature-stable packaging to protect the integrity of the peptides during transit.
What form do your peptides come in?
Our peptides are supplied as a lyophilized (freeze-dried) powder in sealed sterile glass vials. Lyophilization ensures maximum stability and extends the shelf life of the product during storage and transport.
How should I store my peptides?
Lyophilized Powder (Unopened): Store in a cool, dark place or refrigerator (2°C to 8°C / 36°F to 46°F) for short-term storage. For long-term storage, keep them in a freezer (-20°C / -4°F) where they remain stable for up to 24 months.
Reconstituted Liquid: Once mixed with a bacteriostatic or sterile solution, the product must be stored in the refrigerator and used within the timeframe recommended for that specific compound (typically 20 to 30 days). Avoid exposing vials to direct sunlight or extreme heat.
Are your products third-party tested?
Quality control is our highest priority. Every batch undergoes rigorous testing via HPLC (High-Performance Liquid Chromatography) and MS (Mass Spectrometry) to verify purity and correct molecular weight. We strictly offer products that meet or exceed a 98% purity standard.
What payment methods do you accept?
We accept major credit cards (Visa), secure bank transfers, and select cryptocurrencies. Available payment options will be displayed clearly at checkout.
Can I change or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, cancellations or modifications can only be made if the order has not yet entered the fulfillment stage. Please contact our support team immediately with your order number if you need to make changes.
Do I need a prescription to order?
The requirements depend entirely on the intended use and classification of the specific products listed on our site. If our products are strictly designated for in-vitro laboratory research and development, they are not intended for human or veterinary diagnostic or therapeutic use. Please review our Terms of Service before purchasing to ensure compliance with your intended application.
What is your return policy?
Due to the laboratory-grade nature and strict quality control requirements of peptide products, we cannot accept returns or offer refunds once a product has left our facility, as we can no longer guarantee its temperature stability or sterility. However, if your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery with photographic evidence, and we will promptly send a replacement.
what are your research compounds?
Research compounds are materials supplied for scientific, analytical, and educational laboratory research. They are labeled For Research Use Only and are not intended for human or animal consumption, medical use, or therapeutic applications.
what regulations apply to your pruducts
Our products are classified as research-grade compounds and are not regulated as drugs, supplements, or food products. They are sold exclusively for laboratory, analytical, and educational research purposes under applicable federal and state guidelines.
I received my product and it is not a liquid. What do I do?
Most of our products are shipped in a lyophilized (freeze-dried) state. This means the compound will appear as a dry powder or solid “cake” inside the vial — this is normal.
Lyophilized products require reconstitution with bacteriostatic water before use in research settings. Bacteriostatic water is available on our website for purchase.